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All Prices are in U.S. Dollars
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We strive
to ensure that the quality of our products are excellent, but in the
case that an item you ordered from CozyPetCarriers.com does not meet
your expectations, our Return Policy is outlined below.
E-mail us with your name, your order number (invoice number on your invoice), the size and name of the product, and the specific problem you have encountered. You will be responsible for return shipping expenses, unless otherwise noted.Products returned without an RMA number will not be accepted, and a credit will not be issued. If we have sent you an incorrect product by mistake, we will replace it with the correct product at no cost to you. E-mail dandlproducts@insightbb.com for a replacement shipment. If the merchandise needs to be exchanged for a different size, we ask that you not only pay to ship the incorrect sized item back to us, but include the appropriate amount for shipping the replacement item back to you. Non-defective correct sized merchandise must be in original purchase condition with the original packaging intact, and include the original receipt/invoice/packing slip (make a copy for your own records). Returns that are eligible for a refund or credit are subject to a 20% restocking fee. We will issue a refund or credit upon acceptance and inspection of returned merchandise. Please note that your credit expires 30 days after return is recieved. Your Credit is valid for a one-time purchase. Due to restrictions on our website, your purchase must be greater than or equal to your credit amount in order for your purchase to be processed. If you do not wish to spend the full amount of your credit, please e-mail us with your order. Any remainder of your unused credit cannot be refunded. |
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